FAQ
How to solve the quality problems after sales?
Take photos of the problems and send to us. After we confirm the problems, within three days, we will make a satisfied solution for you.
How to Place an order?
1.Send us your order by email or Fax;
2.Confirm PI;
3.Arrange Deposit;
4.Arrange production;
5.Arrange balance payment;
6.Arrange your shipment.
How to pay?
7Go can accept the payment by PayPal (Escrow), Western Union, and T/T.
How long warranty you can offer ?
Go offers 1 year warranty . This warranty is not including artificial damage and malfunction caused by misuse
What is your MOQ?
7Go accept one sample and trial order. If you need customize personal logo and packing, the MOQ is one container.
What kind of certificates do you have?
7Go’s products have CE ROHS UL EN and FCC certifications.
How does your factory control quality?
Quality is the most important for us, we always pay high attention to quality controlling from the beginning to the end.
Can we customize our logo on the products? and is it possible to customize our packing?
Sure! The sample will be ready for delivery in 7 days after confirmation.
It will be sent to you by express and arrived in 12-15 work days. Sending sample can use your own express account or prepay us if you don’t have
express account.
Could you provide sample for testing? and how long can we get it?
Sure! 7Go can provide samples for viewing quality and testing. The sample will be ready for delivery in 3-5 days after confirmation. It will be sent to you by express and arrived in 12-15 work days. Sending sample can use your own express account or prepay us if you don’t have express account.